Key Groups Webinars - Unpredictable Environments: crisis response and effective engagement

Thursday, 27 February 2020
Online | Free Training | October - March 2020

The aim of these webinars is to supplement the Unpredictable Environments: Understanding & Responding to New Psychoactive Substances course that we are delivering across the country as part of the MHCLG funded Key Groups training programme.

There will be two webinars, each focusing on an area of most concern to frontline workers, when supporting people who use NPS. One webinar will look at how to respond in a crisis and the other will look at effective engagement, and how to support a person who is using recreationally, chaotically or in full dependence.

Crisis Response

This session will explore how to respond to extreme intoxication that can lead onto aggressive and sometimes unpredictable situations or the need for medical assistance.

Webinar content:

  • How using New Psychoactive Substances (NPS) can affect the brain
  • Aggression is a symptom of NPS use, what are your concerns about people potentially becoming aggressive and what good practice is available?
  • Other unpredictable emotive responses
  • How should we respond if we feel someone is having a psychotic episode?
  • What’s in your gift? What’s your responsibility and what isn’t?
  • When do we need to involve others; colleagues, drug services, anti-social behaviour teams?

Learning Outcomes:

  • To develop a safety-first approach at all times for yourself and others
  • To feel confident when to act and when to not act when dealing with intoxication
  • To feel competent to deliver first-aid responses resulting from intoxication

30th October 2019 - Sold Out 
22nd November 2019 - Closed
18th December 2019 - Book your place
30th January 2020 - Book your place

Effective Engagement

This session explores how to screen, assess, reduce harm and support by utilising effective strengths-based engagement, harm reduction and evidence based psychosocial Interventions to help service users make positive changes to their NPS use.

Webinar content:

  • General engagement: How it can and should be achieved
  • Harm reduction
    • Reactance theory
    • Harm reduction techniques and why
    • How to support people who are sleeping rough
  • Drug abuse screen testing (DAST)
  • Psychosocial interventions: What are they and why they could work

Learning Outcomes:

  • Increased confidence, competence and ongoing commitment to working with those who use NPS
  • To be confident to apply a harm reduction approach to clients
  • To be able to refer effectively to other services for continued support

6th November 2019 - Sold Out
6th February 2020 - Book your place
8th January 2020 - Book your place
10th February 2020 - Book your place

Please see below for more information about the rest of the Key Groups training programme:
Non-UK Nationals and Domestic Abuse training (Shelter):
LGBT training (Stonewall Housing):
Modern Slavery training (Hestia):

Homeless Link and Shelter working in partnership 



Talk To Us

Laura Millward

Laura Millward

Training manager

Laura develops and manages Homeless Link's in-house training programme. 

Telephone: 020 7840 4450
Twitter: @TrainingHL